Operated By: Lunarvia (Pty) Ltd
Email: support@stampchat.co.za
Website: www.stampchat.co.za
1. Introduction
Welcome to StampChat, a service operated by Lunarvia (Pty) Ltd. By using the Service, you agree to these Terms.
2. Business Account Eligibility
To create or manage a business account, you must:
- Be at least 18 years old.
- Act on behalf of a legitimate business.
- Have authority to bind that business.
3. Customer Wallet
Customers may use the StampChat Wallet to participate in loyalty programmes offered by participating businesses. Customers must meet any age requirements set by the participating business and applicable law. A customer Wallet account does not create a business account or a subscription with StampChat.
4. Description of Service
StampChat is a digital loyalty platform providing businesses with a customer wallet, QR-based stamp issuing, rewards, vouchers and customer engagement tools. The customer wallet is accessible via web browser, as an installable Progressive Web App, and via our Android app.
WhatsApp is supported as a secure sign-in channel; email sign-in is also available. Push notifications, delivered via the browser/PWA or, for Android app users, via Firebase Cloud Messaging, are used to send reward and marketing messages to customers who have opted in.
The Service depends on third-party platforms such as WhatsApp, Firebase/Google, and our payment gateway (Paystack, for business subscription payments only). Their availability or policy changes may affect functionality.
5. Free Plan
StampChat offers a Free plan that is free forever for up to 50 customers and one business location. The features, usage limits and availability of the Free plan are described on our pricing page and may change with notice.
Multi-location and franchise businesses:
- The Free plan applies to one (1) business location only.
- Additional locations and franchises require a separate commercial arrangement with StampChat and may be placed in read-only mode if that arrangement ends.
- Free-plan access may not be duplicated or reused across multiple locations.
Use beyond the Free plan's limits requires an applicable paid subscription.
6. Account Registration
- Provide accurate information
- Keep credentials secure
- You are responsible for all activity
7. Acceptable Use
- No spam, fraud, or illegal use
- No excessive or abusive use of push notifications or other messaging features in a way that harasses customers or degrades the notification channel for other businesses on the platform
- Comply with the policies of any third-party platform used to access the Service, including WhatsApp and Google/Firebase
- No unauthorised access attempts
- No reverse engineering
- Only use customer personal information collected through StampChat for the loyalty purposes it was collected for
8. Subscription & Payments
Subscriptions are billed monthly in advance unless agreed otherwise. Fees are payable in ZAR via our payment processor, Paystack.
If a payment fails, the paid subscription may be markedpast_due. If payment is not resolved during the applicable grace period, the business account may be placed in read-only mode.
A cancelled paid subscription remains active until the end of its billing period. It will then downgrade to the Free plan only if the business is within the Free plan customer limit; otherwise, it may be placed in read-only mode.
Pricing may change with 30 days' notice.
9. Intellectual Property
All technology and branding are owned by Lunarvia (Pty) Ltd.
You retain ownership of your data, but grant us the right to process it to provide the Service.
10. Privacy and Data Protection Roles
We process data in accordance with POPIA. See our Privacy Policy for details.
In relation to personal information about your customers that you collect through the Service, you are the responsible party under POPIA and StampChat acts as an operator, processing that information only on your instructions and for the purpose of providing the Service.
11. Service Availability
The Service is provided "as available". We are not responsible for third-party outages or downtime, or for interruptions caused by events outside our reasonable control, including power outages or load-shedding, internet service disruptions, or other acts beyond our control.
12. Termination
We may suspend or terminate access for breach, misuse, or non-payment.
13. Limitation of Liability
We are not liable for indirect or consequential damages. Total liability is limited to fees paid in the last three months.
14. Indemnity
You indemnify us against claims arising from misuse or breach of these Terms.
15. Changes to Terms
Continued use after updates means you accept the revised Terms.
16. Governing Law
These Terms are governed by South African law.
17. Refund & Cancellation Policy
Subscriptions may be cancelled at any time and remain active until the end of the billing period.
Payments are non-refundable unless required by law or approved at our discretion in exceptional cases.
18. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lunarvia (Pty) Ltd regarding the Service and supersede any prior agreements on the same subject.
20. Assignment
We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our written consent.
21. Notices
We may provide notices to you by email or by posting on our website. Notices to us should be sent to the contact details above.